What to Expect: Shoptalk and CBA Live 2023


Viva las vegas! This week, Qudini by Verint is attending not one, but two major events in Las Vegas. 

Read on to find out more about ShopTalk and CBA Live, what presentations we’re looking forward to and how you can meet Qudini by Verint in Las Vegas.


Shoptalk Line Up

ShopTalk 2023 banner

This year, Shoptalk has a fantastic agenda, with lots of industry expert speakers and presentations for just about every job role and seniority. All the major enterprise brands are represented, with attendees including professionals from Adidas, IKEA, Target and L’Oreal. 

With so much to see at Shoptalk, we’ve done the impossible and put together a list of the top three presentations to look out for:


1. Building an Omnichannel Organization

I know what you’re thinking. “Omnichannel” has lost all meaning by way of overuse. Thankfully, this Track Keynote is going beyond omnichannel to examine a contemporary retail landscape where shoppers switch seamlessly between physical and digital stores.  

  • Panelists:  Seemantini Godbole, Lowe’s, and Sarah Engel, January Digital (Interviewer)
  • Date: Sunday, March 26
  • Time: 2:50 pm — 3:30 pm
  • Room: Lyceum Theatre


2. Achieving Personalization at Scale

A transactional, cookie-cutter based approach to retail just isn’t enough in 2023. Consumers want personalized experiences–online and in-store. 

This panel will be diving into the latest personalization technologies, tips and tricks retailers should be using to connect with their customers. 


3. Innovation Strategies to Thrive in Retail’s Next Decade

As we discussed in our article on Seven New Rules for Retailing During a Recession, reducing investment in retail tech to mitigate economic downturn can cause serious long-term harm to your business. 

In this session, leaders from major brands will discuss why technological innovation is at the core of their business models and customer offerings. 


CBA Live Line Up


The line-up for CBA Live is looking just as promising. 

Take a look at our top three recommendations for presentations to see below. 


1. The Bar for Digital Experiences is High: How Well Are You Meeting Customers’ Needs?

One for the early risers, this morning panel asks some hard questions. Are you meeting your clients’ digital expectations? Could you be doing more? 

Ecommerce has fundamentally changed the consumer experience. Consumers want a personalized digital experience that compliments the in-store experience. 

If you’ve been wrestling with your digital experience, this panel’s not to be missed. 

Panelists: Emmett Higdon, Javelin Strategy & ResearchPaul McAdam, J.D. Power and Whitney Stewart Russell, Fiserv

  • Date: Monday, March 27
  • Time: 8:00 am: 8:50 am
  • Room: Grand Ballroom 2


2. Loyalty is Fragile: The Art and Science of Keeping Customers Happy While Attracting New Ones

It’s an ugly truth–but a truth nonetheless–that consumers are less loyal today than they ever have been. It’s harder to engage and retain them. 

So, how do you stop competitors from poaching clients and keep hold of your market share? 

For Charlie and Lisa, keeping customers really is an art-form. Join them in this session to learn what you can do to keep your customers while expanding your client base. 


3. NEXT Gen Branches Need NEXT Gen Talent

Branches aren’t going anywhere anytime soon. Nor are your banking experts. That’s why it’s crucial to hire the best talent to make sure you’re keeping an edge on digitally-native banks. 

Head over to the Bellagio Ballroom to see Jennifer Roberts, CEO of Chase Bank, talk about why NEXT gen talent is the key to your banking success. 

  • PanelistsJennifer Roberts, JPMorgan Chase
  • Date: Wednesday, March 29
  • Time: 8:00 am – 8:30 am
  • Room: Bellagio Ballroom


Connect With Us

Will you have some spare time at ShopTalk or CBA Live to catch-up? Let’s grab a coffee and talk about the future of retail. Get a caffeine boost and an exclusive demo of our Retail Choreography Software

Our team of retail and banking experts can’t wait to chat with you and answer any questions you have about improving the customer experience. 


The post What to Expect: Shoptalk and CBA Live 2023 appeared first on Retail Choreography Software.

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